Terms & Conditions
Privacy Policy
Introduction
Welcome to the Family Therapy Centre. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with relevant data protection regulations.
Services Provided
The Family Therapy Centre offers a range of services including psychotherapy, workshops, assessments, and equine-assisted psychotherapy. Our services are designed to support individuals and families in achieving their mental health and personal development goals.
Booking and Appointments
Appointments can be booked via our website, by phone, or in person at our centre. Once an appointment is scheduled, you agree to attend the session at the designated time. If you need to cancel or reschedule an appointment, please provide at least 24 hours’ notice. Failure to do so may result in a cancellation fee.
Payment and Billing
Payments for services are due at the time of the appointment unless otherwise arranged. We accept various forms of payment including cash, credit cards, and medical aid. Invoices for services rendered will be provided upon request. It is the client’s responsibility to ensure that payment is made promptly.
Confidentiality and Privacy
The Family Therapy Centre is committed to maintaining the confidentiality of all client information. Personal information collected during the course of providing our services is used solely for the purposes of treatment, assessment, and administration. This includes booking appointments, managing client records, processing payments, and submitting insurance claims.
Collection of Personal Information
We collect personal information such as your name, contact details, date of birth, medical history, and other relevant data to provide effective treatment and services. For minors, we also collect information from parents or guardians. This information is gathered through initial registration forms, consent forms, and during therapy sessions.
Use of Personal Information
Personal information is used to facilitate your treatment and ensure the proper administration of services. This may include sharing relevant information with other healthcare professionals involved in your care, processing medical aid claims, and maintaining accurate client records. We may also use anonymised data for research and training purposes.
Data Protection Measures
We have implemented stringent measures to protect your personal information. Client files are stored securely in locked cabinets and electronic data is protected by password-secured systems and encryption where necessary. All staff members and third-party service providers with access to personal information are bound by confidentiality agreements.
Access to Information
You have the right to request access to your personal information held by the Family Therapy Centre. Requests should be made in writing to our Information Officer, who will respond within a reasonable timeframe. If you believe that any information we hold about you is incorrect or incomplete, please contact us to make the necessary corrections.
Data Retention and Deletion
Personal information is retained for the period required by law and professional guidelines. Once this period has elapsed, we securely delete or destroy the data. If you wish to request the deletion of your personal information before the end of the retention period, please contact our Information Officer.
Changes to Terms and Conditions / Privacy Policy
The Family Therapy Centre reserves the right to update or modify these terms and conditions and our privacy policy at any time. Any changes will be communicated to clients via our website or directly. Continued use of our services constitutes acceptance of the revised terms and conditions.
Contact Information
If you have any questions or concerns regarding these terms and conditions or our privacy policy, please contact the Family Therapy Centre’s Information Officer. We are committed to addressing any issues promptly and ensuring the protection of your personal information.
Your present circumstances don’t determine where you go; they merely determine where you start.
– Nido Qubein
Payment & Rate info
The Family Therapy Centre operates on a cash or card basis, requiring upfront fees for therapy sessions and assessments. Since we are not contracted with Medical Aid, it is the client’s responsibility to claim reimbursement from their provider. Therapy sessions vary in duration and are charged at different rates, with additional fees for any time exceeded.
Assessment rates, which encompass various types, can be provided upon request. Please note that fees are subject to annual changes.
For precise rates and further details, feel free to contact us.
Assessment rates, which encompass various types, can be provided upon request. Please note that fees are subject to annual changes.
For precise rates and further details, feel free to contact us.
